Contact Tip Trend – We're Here to Help

At Tip Trend, we're committed to making your shopping experience smooth and enjoyable. Whether you have a question about a product, need assistance with an order, or want to know more about our policies, our team is ready to support you. This page provides a complete directory of our contact channels so you can reach the right specialist quickly.

About Tip Trend

Tip Trend is an independent online nail specialist offering a curated selection of press-on nails, false lashes, and nail art from brands like PaintLab, imPRESS, and Huda Beauty. Since 2021, we've helped thousands of customers find the perfect nails for every occasion, from everyday wear to special events. Our mission is simple: provide high-quality products with transparent policies and dependable service.

Tip Trend is operated by Aster Retail Operations LLC, a Delaware limited liability company that manages our daily operations, supplier relationships, and customer care. We are located at 1290 Bayshore Highway, Suite 210, Burlingame, CA 94010, United States.

General Support

For general inquiries about our store, orders, payments, or the SAVE15 coupon, our primary support team is your first point of contact. They can provide order status updates, explain our policies, and route you to the right specialist if needed.

Email: support@tiptrend.shop

What to Include

• Order number (if applicable)
• A clear description of your question or issue
• Any relevant screenshots or photos

Response Time

We aim to respond within 1 business day of receiving your message during our service window.

Service Window

Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major U.S. holidays. Messages received outside these hours or on holidays are queued and answered on the next business day in the order they arrived.

Handling Process

1. Log the ticket with customer details and order reference.
2. Review your order and relevant policy.
3. Answer the question or escalate to the correct specialist department.

Specialist Departments

For faster resolution, you can contact the appropriate specialist department directly. Each department has a specific focus and a dedicated email address.

Pre-Sales Support

Have questions before you buy? Our pre-sales team can help you choose the right product, understand sizing and application, and confirm coupon eligibility.

Email: presales@tiptrend.shop

What to Include

• Product name or link you're considering
• Nail size or shape if known
• Your specific question about fit, material, or usage

Response Time

Within 4 business hours during the service window.

Handling Process

1. Review the product listing and brand guidance.
2. Recommend the best match for your needs.
3. Confirm the promotion can be applied to the selected item.

Escalation

If your question becomes about a post-purchase issue or delivery, we'll escalate to after-sales or shipping support.

After-Sales Support

If you need to return, exchange, or request a refund, our after-sales team is here to help. They handle order adjustments and ensure your issue is resolved within our policies.

Email: aftersales@tiptrend.shop

What to Include

• Order number and email address used for the order
• What you received versus what you expected
• Whether the item has been opened or used
• Preferred resolution: return, exchange, or refund

Response Time

Within 1 business day during the service window.

Handling Process

1. Look up the order and verify it is within the return window.
2. Check the item against the return eligibility guidelines.
3. If eligible, send return instructions and next steps.
4. Track the returned item and process the refund or exchange upon receipt.

Escalation

If we suspect the product may be damaged, defective, or non-authentic, we'll escalate to quality assurance.

Quality Assurance

If you have concerns about authenticity, condition, or quality, our quality assurance team investigates thoroughly and coordinates with suppliers when needed.

Email: quality@tiptrend.shop

What to Include

• Order number and email address used for the order
• Photos of the product, packaging, and any labels or batch codes
• A detailed description of the issue
• Any correspondence with the supplier if applicable

Response Time

Within 2 business days during the service window.

Handling Process

1. Create a claim record with a unique ID.
2. Inspect submitted evidence and compare it with listing photos and supplier data.
3. Check our sourcing records and, if needed, ask the supplier for verification.
4. Determine if the product is authentic and meets quality standards.
5. Share the outcome and next step with you.

Escalation

For refund/replacement execution, we'll escalate to after-sales. For issues involving regulated claims or data, we'll escalate to legal/privacy.

Legal & Privacy

For privacy requests, questions about terms, or other legal matters, our legal and privacy team provides formal responses.

Email: privacy@tiptrend.shop

What to Include

• Specific question or request
• Order number or contact details if the request is tied to an order
• Any previous correspondence with the store

Response Time

Within 2 business days during the service window.

Handling Process

1. Review the request against our privacy policy and applicable law.
2. Gather the necessary information from internal systems.
3. Provide a formal response, or escalate to legal counsel for review.
4. Document the request and response for our records.

Escalation

Unresolved legal or privacy matters are escalated to senior management, and regulatory responses may involve external counsel.

Shipping Support

For issues with delivery, tracking, or damaged shipments, our shipping support team works with carriers to resolve them quickly.

Email: shipping@tiptrend.shop

What to Include

• Order number and email address used for the order
• Tracking number if available
• Description of the issue and expected delivery date

Response Time

Within 4 business hours during the service window.

Handling Process

1. Look up the order and current tracking status.
2. Contact the carrier if the package is delayed or missing.
3. Verify the delivery address and check for any delivery exceptions.
4. Recommend reshipment or refund once the issue is confirmed.

Escalation

For replacement or refund processing, we'll escalate to after-sales. If a shipment arrives damaged, we'll escalate to quality assurance.

Our Service Promise

We're here to support you before and after your purchase. With 30-day returns, clear shipping information, and a dedicated team, you can shop with confidence at Tip Trend. If you're not sure which department to contact, just email support@tiptrend.shop and we'll guide you.

Thank you for choosing Tip Trend. We look forward to helping you create beautiful nails!