Privacy Policy

Privacy Policy

Privacy Policy

Last updated: 2026-08-25

This Privacy Policy explains how Tip Trend ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from tiptrend.shop (the "Site"). We are committed to safeguarding your privacy and ensuring that your personal data is handled transparently and securely.

Tip Trend is an independent online nail specialist offering a curated range of press-on nails, fake nails, and nail art accessories from brands including PaintLab, imPRESS, and Huda Beauty. This policy applies to all visitors and customers of the Site.

Who We Are

Tip Trend operates as a storefront on tiptrend.shop. The store is operated by Aster Retail Operations LLC, a Delaware limited liability company that manages the daily operations of the storefront, including product selection, supplier relationships, inventory management, order processing, quality checks, customer care, and compliance with applicable consumer, privacy, and e-commerce regulations.

Both Tip Trend and Aster Retail Operations LLC act as data controllers for the personal information collected through the Site. Tip Trend is responsible for the customer-facing storefront experience, while Aster Retail Operations LLC manages the operational and administrative aspects of data handling. If you have any questions about how your data is processed, you may contact us using the details provided in the "Contact Us" section below.

Information We Collect

We collect several types of information to provide and improve our services, process orders, and offer customer support. The categories of information we collect are described below.

Information You Provide Directly

When you interact with the Site, you may provide us with the following information:

• Contact Information: Your name, email address, shipping address, and billing address when you place an order or create an account.
• Payment Information: Credit card details or PayPal account information when you make a purchase. We do not store full payment card numbers on our servers; payment processing is handled by our secure payment providers.
• Order Details: Information about the products you purchase, including product preferences and order history.
• Customer Support Communications: Information you provide when you contact our support team, including emails, order references, and any screenshots or photos you share to help us resolve your question.
• Coupon Usage: If you apply the coupon code SAVE15 at checkout, we collect information about the discount applied to your order.

Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect certain information about your device and browsing activity, including:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on pages, referring URLs, clickstream data, and interactions with the Site.
• Cookies and Similar Technologies: We use cookies, pixels, and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage cookie preferences through your browser settings.

Transaction and Support Records

We maintain records of your transactions with us, including order confirmations, shipping updates, and any correspondence related to customer support inquiries. These records help us provide accurate order status information and resolve any issues that may arise.

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including payment verification, packaging, shipping, and delivery.
• Customer Support: To respond to your inquiries, provide order status updates, answer questions about products, and resolve any issues with your order.
• Policy Administration: To administer returns under our 30-day return policy, handle warranty requests, and process refunds.
• Shipping and Delivery: To arrange shipping through our carrier partners. Free shipping is offered on orders over $45.00; standard shipping is $8.00 for orders below that threshold.
• Promotional Offers: To apply and manage promotional codes such as SAVE15, which provides 15% off eligible items subject to checkout rules.
• Site Improvement: To analyze usage patterns, improve our website functionality, and tailor the shopping experience to customer preferences.
• Security and Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized activity, and other security risks.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Service Providers

We share your personal information with trusted service providers who assist us in operating our business. These providers are contractually obligated to protect your information and may only use it for the specific services they perform on our behalf. Categories of service providers include:

• Payment Processors: To securely process credit card and PayPal payments.
• Shipping Carriers: To deliver your orders to your designated shipping address.
• IT and Hosting Providers: To host our website and maintain our internal systems.
• Analytics Providers: To help us understand site traffic and usage patterns.
• Customer Support Tools: To manage support tickets and customer communication records.

We do not sell your personal information to third parties for their own marketing purposes.

Payment Processing

We accept the following payment methods on the Site: credit cards and PayPal. When you make a payment, your payment details are transmitted directly to our payment processor using secure encryption. We do not store complete payment card numbers, CVV codes, or other sensitive payment data on our servers. Our payment processors maintain their own security and privacy standards in accordance with industry best practices.

Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our Site. These technologies allow us to:

• Remember your preferences and previous interactions with the Site.
• Understand how visitors navigate our Site so we can improve layout and content.
• Measure the effectiveness of our promotional offers.
• Ensure the security and integrity of your browsing session.

You can control and delete cookies through your browser settings. Please note that disabling cookies may affect certain functionality of the Site, such as remembering items in your cart or maintaining your login session.

Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (SSL/TLS), secure data storage, access controls, and regular security assessments. While no method of transmission over the internet is completely secure, we work diligently to safeguard your data and comply with applicable data protection requirements.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Order Records: Retained for as long as needed to provide order support, process returns within the 30-day window, and comply with tax and accounting obligations.
• Support Correspondence: Retained for the duration of the support case and for a reasonable period afterward to ensure continuity of service.
• Marketing Preferences: Retained until you opt out or request deletion.
• Legal and Regulatory Records: Retained as required by applicable laws and regulations.

When personal information is no longer needed, we securely delete or anonymize it.

Your Choices and Rights

You have control over your personal information and may exercise the following rights:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request that inaccurate or incomplete information be corrected.
• Deletion: You have the right to request the deletion of your personal information, subject to legal obligations to retain certain records.
• Opt-Out of Marketing: You may opt out of receiving promotional communications at any time by following the unsubscribe instructions included in such communications.
• Cookie Preferences: You can manage cookie consent through your browser settings or through our cookie consent tool, where available.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We will respond to your request within the timeframes specified by applicable law.

Privacy Requests and Legal Matters

For privacy-related requests, including access, correction, deletion, or questions about how your data is handled, you may contact our dedicated legal and privacy department. They will review your request against our Privacy Policy and applicable law, gather necessary information from internal systems, and provide a formal response. In some cases, matters may be escalated to senior management or external legal counsel for review.

Privacy requests are typically acknowledged within 2 business days during our service window, Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major U.S. holidays.

Minors

The Site is intended for use by individuals who are at least 18 years of age. We do not knowingly collect personal information from individuals under the age of 13, and we do not market our products to minors. If you believe that a minor has provided us with personal information, please contact us so that we can take appropriate action to delete such information.

Shipping and Returns Information

For your convenience, we provide the following policy summaries:

Shipping: We offer free shipping on orders over $45.00. Standard shipping costs $8.00 for orders below this threshold. Shipping times and carriers may vary based on your location.

Returns: We accept returns within 30 days of delivery. If you are not satisfied with your purchase, please contact our customer support team to initiate a return. Warranty coverage follows product information and support guidance provided by the manufacturer and our team.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the "Last updated" date at the top of this policy and post the updated version on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If we make material changes that affect your rights, we will provide a more prominent notice, such as an email notification or a banner on the Site.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please do not hesitate to contact us.

General Customer Support:
Email: support@tiptrend.shop
Service Hours: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major U.S. holidays.
Initial Response Time: Within 1 business day of receiving your message during the service window.

To help us assist you efficiently, please include the following information when contacting us:

• Order number (if applicable)
• A clear description of your question or issue
• Any relevant screenshots or photos

Legal and Privacy Department:
Email: privacy@tiptrend.shop
Response Time: Within 2 business days during the service window.

For privacy requests, please include your specific question or request, order number or contact details if the request is tied to an order, and any previous correspondence with the store.

Operating Entity:
Aster Retail Operations LLC
1290 Bayshore Highway, Suite 210
Burlingame, CA 94010
United States

Tip Trend is an independent multi-brand specialist and is not an official brand store for PaintLab, imPRESS, or Huda Beauty. All brand names and product names are trademarks of their respective owners.