Refund Policy

Refund Policy

Refund Policy

Last updated: August 25, 2026

At Tip Trend (operated by Aster Retail Operations LLC), we want you to be completely happy with your press-on nails, nail art, and accessories. If something isn’t right, our dedicated after-sales and quality assurance teams are here to help. This policy explains exactly how returns, refunds, and exchanges work, including the steps to get a resolution.

Our 30-Day Return Window

You may return any eligible item within 30 days of delivery for a refund or exchange. This applies to all products purchased from our store, including items from PaintLab, imPRESS, and Huda Beauty.

Eligibility & Condition Requirements

To qualify for a return, the following conditions must be met:

• Within 30 days of the delivery date.
• The item is unused and in its original packaging with all tags and labels attached.
• You have your order number and the email address used at checkout.
• For hygiene reasons, any product that has been opened or worn cannot be returned unless it is damaged, defective, or incorrect.

How to Start a Return

To begin the process, please contact our after-sales team with the following information:

• Order number and the email address used for the order.
• A description of what you received versus what you expected.
• Whether the item has been opened or used.
• Your preferred resolution: return for refund, exchange, or store credit (where applicable).

Email our after-sales team directly at aftersales@tiptrend.shop. We respond to all requests within 1 business day during our service window (Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding major U.S. holidays). Messages received outside these hours are answered on the next business day.

Return Shipping & Fees

Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., we sent the wrong item or a defective product). In such cases, we will provide a prepaid return label at no cost to you. Please note that we do not offer free return shipping for change-of-mind returns.

We will process your refund after we receive and inspect the returned item. Refunds are issued to the original payment method (credit card or PayPal) within 5–10 business days of approval. You will receive an email confirmation when the refund is initiated.

Damaged, Incorrect, Quality, or Authenticity Concerns

If you received a damaged, incorrect, or defective item, or if you have concerns about product authenticity, our quality assurance team is specially trained to investigate and resolve these issues. Their goal is to make sure every item you receive is the authentic product you ordered, in perfect condition.

How to Report an Issue

Please email our quality assurance team at quality@tiptrend.shop with the following details:

• Your order number and email address.
• Clear photos of the product, packaging, labels, and any batch codes (if applicable).
• A detailed description of the issue and how the product differs from what you expected.
• The product SKU or style name from the listing, if available.

Our quality assurance team responds within 2 business days during the service window and will work with you to resolve the concern.

What Happens Next (Our Review Process)

When we receive your claim, we follow a thorough review to ensure accuracy and fairness:

1. Log the claim – we create a claim file with a unique tracking number so you can follow progress.
2. Inspect the evidence – we compare your photos against the listing photos and our supplier data.
3. Check our sourcing records – we verify the batch or SKU against our distributor orders.
4. Contact the supplier – if additional verification is needed, we reach out to the brand’s authorized partner.
5. Decide and remedy – once we confirm the issue, we send you the resolution and next steps.

We keep you updated at every stage until your issue is fully resolved. If we confirm that an item is not authentic, we will replace it with the correct authentic item or provide a full refund in line with our return and warranty policies. We also inform the supplier and take corrective action immediately.

Warranty

Warranty coverage follows the product information and support guidance provided by each brand. If you experience a defect or issue beyond the return window, our quality assurance team will assess your claim on a case-by-case basis. Please contact us with your order details.

Shipping Fees & Refunds

We offer free standard shipping on all orders over $45.00. For orders under $45, we charge a flat $8.00 standard shipping fee. Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or damaged item).

How to Contact Us

We’re here to help before and after your purchase. For any questions about payments, orders, or general concerns, our primary support team is your first point of contact.

Our service window: Monday–Friday, 9:00 AM–5:00 PM Pacific Time (excluding major U.S. holidays). Messages received outside these hours are queued and answered the next business day in the order they arrived.

Tip Trend is an independent multi-brand specialist for press-on nails and nail art from PaintLab, imPRESS, and Huda Beauty. We are not an official brand store, but we guarantee every item we sell is 100% authentic, and we back that with a transparent 30-day return policy.