FAQ

Standard shipping is $8.00 per order. Orders over $45.00 ship free. Once your order is placed, you will receive tracking information by email. Delivery times vary based on your location, but you can expect your order to arrive within 5-8 business days.

You will receive an email with tracking information as soon as your order ships. If you have any questions about your tracking, contact our shipping support team at shipping@tiptrend.shop within 4 business hours during service hours.

We're sorry to hear that. Please contact our after-sales team at aftersales@tiptrend.shop within 30 days of delivery. Include your order number and a photo of the issue. We'll inspect and make it right.

We accept returns within 30 days of delivery. If you're not satisfied, contact our after-sales team to start the process. Items should be in original condition, but we understand you may want to try them on.

Once your return is received and inspected, we'll process the refund to your original payment method. Your bank may take a few days to show the credit. We'll keep you updated throughout.

We accept major credit cards and PayPal. All payments are secure and processed securely.

Simply enter code SAVE15 at checkout to get 15% off eligible items. The discount is applied automatically to qualifying products. Some exclusions apply; the final price is shown before you pay.

We specialize in press-on nails and nail art from PaintLab, imPRESS, and Huda Beauty. Each brand offers unique designs and quality, and our team knows them well.

We review every product against brand specs, customer feedback, and our own quality checklist. We only list items that we'd happily wear or gift ourselves.

Yes, we guarantee every item is 100% authentic. We source from brand-authorized distributors only and track each order to its batch, so we can verify authenticity anytime.

Contact our quality assurance team within 30 days. We'll investigate by checking our records and supplier data. If confirmed, we'll replace or refund and take corrective action.

We do random unboxing inspections and monitor customer feedback. If an issue appears, we work with suppliers to fix it. Your satisfaction is our priority.

Email us at support@tiptrend.shop for general inquiries. For specific departments, use pre-sales, after-sales, quality, or shipping emails. We respond within 1 business day.

Our team works Monday to Friday, 9 AM to 5 PM Pacific Time, excluding major US holidays. Messages sent outside these hours are answered the next business day.

Absolutely! Our pre-sales team can help you find the perfect press-on nails. Email presales@tiptrend.shop and we'll respond within 4 business hours.

Tip Trend is operated by Aster Retail Operations LLC, formed in the early 2020s. We're a small team with e-commerce and beauty retail experience, based in Burlingame, CA.

We're a digital-only store with direct distributor relationships and a focused catalog. This keeps costs low, and we pass savings to you—without compromising quality. Our SAVE15 coupon is funded by efficient sourcing, not by cutting corners.

Warranty follows the product information and support guidance. If you have an issue, contact after-sales or quality assurance, and we'll guide you through the process.