Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 25, 2026

Thank you for shopping at Tip Trend (tiptrend.shop). We've put together this Shipping Policy to help you understand how we process, deliver, and support your orders. We want you to feel confident about your purchase from the moment you place it to the moment it arrives at your door.

Shipping Rates and Delivery Times

We offer straightforward shipping options for all orders placed through our store:

• Standard Shipping: A flat rate of $8.00 per order.
• Free Shipping: Orders over $45.00 qualify for free standard shipping automatically at checkout.

Shipping is available to addresses within the United States. All orders are processed and shipped from our fulfillment partners, and delivery typically takes 3–7 business days after your order leaves our facility. Please note that delivery times are estimates and may vary due to carrier delays or factors outside our control, such as weather or regional disruptions.

Order Processing

We know you're excited to receive your new nail art, so we work hard to get your order out quickly. Orders are processed within 1–2 business days (excluding weekends and major U.S. holidays) after we receive your order confirmation. Once your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow your package every step of the way.

Please make sure your shipping address is correct at checkout. We're not able to redirect packages once they've been handed to the carrier, so double-checking your details helps us avoid delays or lost shipments.

Order Tracking and Carrier Events

Once your order is on its way, you'll be able to track it using the tracking number provided in your shipping confirmation email. Our shipping support team can also look up the latest carrier events for your package—whether it's in transit, out for delivery, or held at a local facility—and help you understand what each status means.

If your tracking shows a delivery exception (for example, a missed delivery attempt or an incorrect address), we'll work with you and the carrier to resolve the issue as quickly as possible.

Split Shipments

Because Tip Trend is an independent multi-brand specialist carrying products from PaintLab, imPRESS, and Huda Beauty, your order may arrive in multiple packages if items come from different suppliers. If we split your shipment, you'll receive separate tracking information for each package, and you'll only pay the standard shipping rate once for the entire order (or free shipping if your order total exceeds $45.00).

Delayed, Missing, or Damaged Packages

We're committed to making sure your order arrives safely and on time. If something goes wrong, our dedicated shipping support team is here to help. Here's how we handle common issues:

• Delayed shipments: We'll contact the carrier to investigate and provide you with an updated delivery estimate.
• Missing packages: If your tracking shows the package as delivered but you haven't received it, or if the tracking hasn't updated for several days, we'll verify the delivery address and coordinate with the carrier to locate the package or initiate a reshipment.
• Damaged shipments: If your order arrives damaged, please reach out to our shipping support team within 30 days of delivery, and we'll arrange for a replacement or refund in line with our returns policy. For any damage-related concerns, we may escalate to our quality assurance team to ensure the issue is fully resolved.

Failed Delivery and Address Issues

If a carrier is unable to deliver your package due to an incorrect address, refused delivery, or multiple failed attempts, the package may be returned to us. If this happens, we'll contact you to arrange a reshipment or refund. Please note that additional shipping fees may apply if we need to reship to a corrected address, and we're unable to refund the original shipping cost for undeliverable packages due to customer-provided address errors.

Contacting Our Shipping Support Team

For any questions about your shipment or to report an issue with delivery, our shipping support specialists are ready to assist you:

• Email: shipping@tiptrend.shop

When you contact us, please include the following details so we can resolve your issue quickly:

• Your order number and the email address used for the order
• Tracking number (if available)
• A description of the issue and the expected delivery date

General Customer Support

If you have general questions about your order, payments, or the SAVE15 coupon, our primary support team is available by email at support@tiptrend.shop. They handle a wide range of requests, provide order updates, and route specialized questions to the right department—including shipping support—so you always get the help you need.

Our support service window is Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major U.S. holidays. Messages received outside these hours or on holidays are queued and answered on the next business day in the order they arrived. You can expect a first response within 1 business day of receiving your message during the service window. Shipping-related inquiries receive an even faster response: within 4 business hours during the service window.

Returns and Exchanges

We want you to love your purchase. If you're not completely satisfied, we accept returns within 30 days of delivery. To start a return or exchange, please contact our support team at support@tiptrend.shop with your order number and the reason for your return. Please note that the 30-day return window is the only return period we offer.

Payment Information

We accept credit cards and PayPal for all orders. Payment is processed securely at checkout, and we'll send a confirmation email once your payment is approved.

About Tip Trend

Tip Trend (tiptrend.shop) is an independent online nail specialist offering a curated selection of press-on nails and nail art from PaintLab, imPRESS, and Huda Beauty. We're operated by Aster Retail Operations LLC, a Delaware limited liability company that manages our daily operations, supplier relationships, and customer service. We're an independent store and not an official brand store for any of the brands we carry, but we're passionate about helping you find the perfect nails for any occasion.

If you have any questions about our shipping policy or need assistance with an order, don't hesitate to reach out. We're here to help before and after your purchase.